PLEASE READ THIS CAREFULLY BEFORE YOU BOOK
Booking a holiday should be fun, a step towards adventure. But before you click "book now," you need to know the agreement between you and Juanworld Travel. This document guides you through the legalities and details that protect your journey and experience.
Juanworld Travel is your gateway to dream destinations, but every booking on our platform has important terms and conditions. These terms explain your rights, our responsibilities, and the details to ensure a smooth trip from booking to return. Whether you're planning an all-inclusive vacation or just need a flight, we provide clarity and support for each step of your journey. The relationship between us (Juanworld Travel) and you, our valued customer, starts when you confirm your booking. We recommend you carefully read these terms, as they set the expectations between us.
The contract between Juanworld Travel and you, the traveler, is beyond a simple transaction—it's a promise. It details the services we provide and protects both parties in case of unexpected issues. By booking with us, you agree to these conditions, and we ensure your booking is secure and follows all regulations. This agreement makes sure you know your rights and what to expect from us.
Before booking, reading and understanding our terms and conditions is essential. These terms cover all aspects of your booking, from cancellations and refunds to your rights if things go wrong. Reading the terms first prevents surprises and ensures your booking meets your expectations.
A "Package Holiday" is more than just booking a flight and a hotel. It's a curated experience, combining multiple elements (like flights, accommodation, and car hire) into one trip. According to UK regulations, package holidays offer extra legal protections, making them a safe option.
When booking a package holiday through Juanworld Travel, you're protected under strict consumer rights laws. These rules ensure that if part of your package is disrupted (like a flight cancellation), you get help or compensation. This protection goes beyond standard bookings, giving you peace of mind throughout your journey.
While Juanworld Travel organizes your package holiday, some parts, like flights and hotels, are managed by other companies. Our job is to set up the trip, but the actual services are provided by third parties. Still, Juanworld Travel has some responsibility to make sure these companies meet their promises to you.
Not all bookings are package deals. You might want to book just a flight or just accommodation. In these cases, Juanworld Travel acts as an agent for the supplier, getting you the best rates and service for that part of your trip.
If you only need a place to stay, accommodation-only bookings are a great choice. But remember, your contract is with the accommodation provider, and Juanworld Travel helps by arranging the booking.
When you book just a flight or just accommodation, Juanworld Travel works as an agent for the supplier. We help with the booking process, but any changes, cancellations, or issues will be handled by the supplier.
Cancelling a Package Holiday
Sometimes plans change, and you might need to cancel your package holiday. You must follow our cancellation policies, and charges may vary depending on when you cancel. We aim to be flexible when possible.
If you need to change your booking, Juanworld Travel can help. Changes like travel dates or swapping a service can usually be made, although fees may apply based on the timing and nature of the change.
If your plans fall through Juanworld Travel’s refund policy provides fair compensation, depending on the circumstances. Refunds vary based on the type of booking (package or single component) and the time of cancellation.
You can cancel your booking, but cancellation fees may apply depending on how close it is to your travel date. Full details are in our cancellation policy.
Yes, you can transfer your booking to someone else if you notify us in advance and follow the transfer guidelines.
You can cancel your booking, but cancellation fees may apply depending on how close it is to your travel date. Full details are in our cancellation policy.
Yes, you can transfer your booking to someone else if you notify us in advance and follow the transfer guidelines.
If your booking includes multiple travel services (like flight and accommodation) for the same trip, it's likely a package holiday. Check your booking details to confirm.
Package holidays are protected by regulations that ensure compensation or assistance if any part of your holiday is disrupted, like a flight cancellation.
Fees vary based on the type of booking and the timing of the change. You'll be informed of any fees when you request a change.
For booking issues, our customer service team is ready to help. They'll resolve any problems or direct you to the supplier.
When you decide to book, the first traveller takes responsibility. They read and accept the terms, trust us with their details and those of others traveling with them, are at least eighteen years old, and take responsibility for payment. Your booking is not confirmed until the payment is received and you get a confirmation from us. Make sure the name you provide matches your passport. For phone bookings, ensure every detail is correct. Once you give your card details, the booking is confirmed and non-refundable. Check your ticket and invoice carefully for errors. Changes to bookings may incur fees.
If your flight is ATOL-protected, you'll receive an ATOL Certificate. This shows which parts of your trip are financially protected, where to find more information, and who to contact if something goes wrong. You'll be informed if your flight has ATOL protection, and you'll get the certificate when you book.
If your payment is delayed for any reason—whether it's a partial payment, deposit, or delay in confirming schedules, documents from third parties, or changes in airline policies or taxes—the quoted fare will only be available if full payment is made on the day the ticket is issued. If you pay the balance after the deadline, a late payment fee of about £100 per passenger will be added. You need to pay the remaining balance before the deadline or the ticket expiration date. We won’t send reminders. If you don’t pay by the deadline, we can cancel your reservation, keep any deposits made, and apply cancellation charges. Once payments are made, they are non-refundable and cannot be retrieved. An administration fee, like a small toll, will be kept as part of the journey process.
We collect your personal details to arrange your travel. We promise to protect your data and use it only to plan your journey.
To travel to different countries, you need certain documents and health requirements. Your passport should be valid for at least six months after your return. Visas are needed for some countries, and it’s your job to get the right one for every country you visit or pass through.
If you don't have these documents at the airport, your trip might end before it starts. We aren’t responsible for this. You need to ensure every stop on your journey is covered by the right documents.
For trips to the USA, you need to apply for the Electronic System for Travel Authorization (ESTA) at least 72 hours before your flight. Without it, you can’t fly.
For trips in Europe, the EHIC card offers some health protection, but you should have comprehensive medical insurance to cover any health issues abroad.
Before traveling, check advice from the Foreign Commonwealth & Development Office (FCDO) for laws, safety, and travel updates. These rules can change, so check often.
Your health must be ready for travel. See a doctor well before you leave for advice on vaccinations and medications. Visit at least 4-6 weeks before your trip. The National Travel Health Network and NHS Choices can guide you on what you need.
We aren’t responsible if you're not prepared health-wise. Any costs or problems from being unprepared are your responsibility.
If you have special requests, like meal preferences or needing assistance, tell us when you book. We will try to accommodate these requests, but we can't guarantee all will be met.
If you have medical needs, let us know in writing. Some places might not be able to cater to your needs. If we can't meet them, we won’t confirm your booking. If you don’t tell us until it’s too late, we may have to cancel, and cancellation charges will apply.
You must follow the laws and customs of the countries you visit. If you don’t, we can end your trip without a refund, and you’ll be responsible for any issues.
When you talk to us, your calls might be recorded. This helps us improve our services and make your journey better.
If your trip doesn't go as planned, contact us right away. If you wait, it will be harder to resolve. Compensation may not be possible if you delay reporting issues.
After your trip, if you still have problems, write to the Supplier. We can help if needed. Contact our Customer Services for support.
Places you visit might have ongoing construction. These minor disruptions usually don’t affect your holiday. They are part of the progress.
Your trip includes services from other companies, and their terms apply. These may limit liability. You can request these terms from us or the suppliers.
When your flight is called "direct," it doesn't always mean a straight journey. The flight might have stops and delays because of weather, traffic, or plane issues. You need to be on time because flights won’t wait and we can't control airline decisions.
If you miss part of your flight, the rest might get canceled without notice, leaving you stuck. It's your job to make sure you complete every part of your journey.
If the airline changes due to safety concerns, we will let you know as soon as possible. Your flight might be with a different airline, but you will still reach your destination.
Reconfirm your flights 72 hours before departure and for each segment. If you don’t, the cost and inconvenience of missing flights are yours.
Check your travel documents carefully when you receive them by email. Correct any mistakes right away to avoid extra costs. You’ll get your documents after full payment, seven days before departure. Governments may need your information before you fly, so allow time for this.
Today, paper tickets are becoming less common. Many airlines now use electronic tickets (e-tickets). If you prefer a physical ticket, we can provide one for a fee of £10 plus any extra airline charges.
Refunds for airline tickets can take time. If you cancel your flight, there will be a cancellation fee, a charge to the airline or the company that issued the ticket. Administration fees are non-refundable.
Most discounted tickets are non-refundable or only partially refundable, often with cancellation charges. Refunds can take 8 to 12 weeks, sometimes longer or shorter.
No interest will be added to your refund, and it will go back to the same account or card used for the original purchase.
Changing the name on a ticket can lead to cancellation and a full cancellation fee.
If a ticket is unused for more than a year, it becomes non-refundable.
If the refundable amount is less than the administration cost, the ticket is considered fully non-refundable. If only taxes are refundable, they may be reduced by an administration fee.
We pass on your refund once the airline or issuer returns the money to us.
Your initial deposit secures your booking but doesn't guarantee the fare, unless stated. Taxes, fuel charges, and exchange rates can change the price. We may adjust prices due to changes in taxes, airline charges, or other factors. However, already issued tickets will not be affected by price changes.
Your travel contract is with the Supplier/Principal, and their terms apply. We act as your agent, arranging your bookings based on your preferences. However, we cannot take responsibility for the travel arrangements themselves. Our role is to facilitate your journey and pass on information accurately. We support you through any changes or issues, ensuring your travels are filled with joy, wonder, and discovery.
Your travel contract is with the Supplier/Principal, and their terms apply. We act as your agent, arranging your bookings based on your preferences. However, we cannot take responsibility for the travel arrangements themselves. Our role is to facilitate your journey and pass on information accurately. We support you through any changes or issues, ensuring your travels are filled with joy, wonder, and discovery.